FAQ
Here is your updated version with a warmer, more artistic tone—aligned with Artist Services production timelines and NZ Post rural delivery guidance:
PROCESSING TIME
Each piece is lovingly printed to order, created just for you.
Our prints are professionally produced here in Aotearoa. Please allow 3–5 working days for your artwork to be printed, carefully prepared, and dispatched. This timeframe reflects the dedicated care taken to honour the integrity and quality of each piece.
Delivery time begins once your artwork has been dispatched and is separate from the processing timeframe.
If your order is time-sensitive or needed for a special occasion, you are always welcome to reach out—I will do my best to support your timeline.
Custom artworks are created with intention and care. Please allow 1–2 weeks for the design process, which includes creative development, collaboration, and final preparation for print.
SHIPPING INFORMATION
Standard Shipping (New Zealand)
Once dispatched, delivery typically takes:
• North Island: 1–3 working days
• South Island: 2–4 working days
Tracking is included where available, so you can follow your artwork on its journey to you.
Rural Delivery
For rural addresses, please allow an additional 2–3 working days, as parcels are transferred to rural delivery agents for the final stage of their journey.
If your address is classified as rural, selecting the rural delivery option ensures your artwork reaches you without delay. If you're unsure, feel free to get in touch and we'll happily assist.
ARTWORKS & DESIGN
Each artwork you see here is an original creation, shaped by story, memory, and identity.
All designs remain the intellectual property of JME Create and may not be copied, reproduced, or shared without written permission. Your respect for independent artistry means everything.
CUSTOM DESIGN
Custom design spaces are released in limited numbers each month, allowing time and creative energy to be devoted to every story shared.
Announcements will be made through social media and email. This thoughtful approach ensures each commissioned piece is created with presence, care, and intention.
Once your vision and details are confirmed, please allow approximately two weeks for your custom artwork to be completed. This allows time for creative exploration, feedback, and refinement.
Custom portrait commissions begin at $60 NZD, and include 1–2 subjects with a background colour of your choice.
REFUND POLICY
Please click here to read more about the refund policy.